Refund policy

Returns & Refunds

Because each garment is made to order specifically for you, we are unable to accept returns, refunds, or exchanges for change of mind. We encourage you to check sizing carefully before placing your order — our size guide is available on every product page, and we're happy to help if you're unsure.

Defective or incorrect items

Please inspect your order on arrival. If your garment is defective, damaged, or incorrect, contact us as soon as possible at mohair@chommies.com with your order details and a description of the issue. We will assess and do our best to make it right.

In accordance with the Consumer Protection Act, items may be returned within six months of purchase if they are found to be defective or do not meet reasonable quality standards. Returns should be sent to: 110 Hatfield Street, Gardens, Cape Town. Please contact us before sending anything back — items returned without prior communication will not be accepted.

Refunds

Where a refund is approved, it will be processed to your original payment method within 10 business days of us receiving and inspecting the returned item. Processing times may vary depending on your bank or card provider. If 15 business days have passed since your refund was approved and you have not received it, please contact us at mohair@chommies.com.